Since 2020, we've witnessed the dining industry undergo profound changes, fueled by the challenges of the COVID-19 pandemic and shifting consumer behaviors. With labor scarcity, supply chain disruptions, and mounting inflation pressures, the integration of technology has become paramount for restaurants to thrive and remain essential.

As we step into 2024, restaurateurs are gearing up, preparing not just to adapt but to thrive in an ever-evolving landscape. As we brace for potential economic challenges in the coming year, it's essential for restaurants to be equipped, resilient, and forward-thinking. 

From harnessing the power of artificial intelligence and robotics to streamline operations, to championing contactless experiences, these innovations promise to reshape the industry's future. Embracing these advancements not only offers a competitive advantage but also paves the way for enhanced customer experiences and operational excellence.

Here are the 6 restaurant technology trends that will shape the industry in the coming year.

1. Online Ordering and Delivery Applications

Online ordering and delivery applications  has been a transformative force in the restaurant industry for several years, and it will continue to gain prominence in 2024. They have reshaped the way customers interact with restaurants. It offers a seamless and convenient experience, allowing diners to browse menus, customize orders, and pay online from the comfort of their homes or on-the-go via mobile apps or websites.

A striking 78% of consumers desire diverse ordering avenues, with 35% favoring mobile apps. Furthermore, a significant 79% express keen interest in personalized menu suggestions based on their ordering history. 

These advanced systems seamlessly integrate with pivotal restaurant technologies, including point-of-sale (POS) systems. For instance, ZBSPOS, a leading provider of merchant services, credit card processing services, and cloud-based point of sale software company, provides a digital ordering system that provides restaurants with online ordering, delivery, and a profile that integrates with the POS. This integration empowers restaurant operators to effortlessly incorporate these systems, aligning with evolving customer preferences.

In an era where customers increasingly expect the convenience of placing orders online, whether for pickup or delivery. Restaurants that optimize their online ordering systems will have a competitive edge.

Since the pandemic's onset, there's been an exponential rise in the demand for contactless payment methods. 

As we head into 2024, more restaurants are pivoting to meet this expectation. Beyond safety benefits, mobile payment apps and QR-based menus are revolutionizing the dining experience by expediting transactions. Projections indicate a significant shift: an estimated 53% of global Point of Sale (POS) transactions will be contactless within 5 years.

From mobile wallets to QR systems, these contactless avenues are winning consumers over, offering both convenience and heightened safety. Recent trends suggest a growing preference for tap-to-pay solutions, and by 2024, global contactless mobile users are poised to reach a staggering 1 billion, with digital wallet expenditures forecasted to exceed $10 trillion by 2025. As customers increasingly prioritize hygiene and efficiency, contactless payments are emerging as the preferred choice for many.

3. Self-Service Kiosks

The ease of use and quick turnaround time of online ordering have set new standards for customer expectations, even within traditional restaurant settings. When they walk into restaurants, they want that same speed and ease. This is where restaurant kiosks come in.

Self-service kiosks offer an efficient and convenient way for customers to order and pay for their meals. They provide a self-guided, intuitive interface that simplifies the ordering process and reduces wait times, especially during peak hours.  They're designed to offer a quick and personalized ordering experience. It's not just younger people who like them; many of all ages appreciate the simplicity of kiosks. In a survey, 65% of customers mentioned they'd visit a restaurant more often if kiosks were available. Additionally, when faced with equal wait times, 30% would opt to use a kiosk instead of going to a cashier.

4. Restaurant Waitlists and Reservations

Restaurant reservation software will become indispensable for managing customer bookings efficiently. As diners seek to secure their preferred dining times, restaurants that offer user-friendly reservation systems will attract more patrons.

Efficient reservation management is vital for restaurants looking to maximize seating capacity, reduce wait times, and provide a positive customer experience. Restaurant reservation software such as Front from ZBSPOS streamlines the booking process, allowing customers to make reservations through their platform.



Customers will continue to appreciate the convenience of reserving a table in advance, especially during peak dining hours or special occasions. Restaurants that invest in reservation software will benefit from improved customer satisfaction and operational efficiency.

5. Robot Server

Robot servers are slowly making an appearance in the restaurant industry. It is a transformative trend that offers a unique blend of novelty, efficiency, and safety. These autonomous robots are designed to navigate restaurant spaces and deliver orders directly to customers' tables or designated pickup points.

In 2024, customers will increasingly encounter robot food delivery services in restaurants. These robots, like Lucki from OrionStar USA, not only provide efficient delivery but also create memorable dining experiences. The ability to interact with and receive orders from robots adds an element of excitement to the restaurant visit.

6. QR Codes

Conclusion

In 2024, the restaurant industry will see a new era driven by technology.  The trends highlighted aren't fleeting; they're pivotal strategies for navigating an ever-evolving landscape. Embracing these innovations isn't just beneficial—it's imperative. As we anticipate the year ahead, one thing is clear: technology will be the key to success in the foodservice realm.

DISCLAIMER: This content is for informational purposes only and is not intended to be used as legal, accounting, tax, HR or other professional advice. You are responsible for you and your businesses' legal and regulatory compliance. Contact your attorney, accountant, or any other relevant professional for specific advice related to your own needs and circumstances.