Near the end of the year, the hospitality industry will usher in the peak season again. However, the restaurant owners have had mixed feelings due to the impact of the "personnel turnover" at the end of the year. The difficulty in personnel recruitment, retention and employment in the traditional service industries represented by the hospitality industry has once again attracted social attention.

How to break the labor shortage in hospitality service industry?

Due to the Pandemic, labor shortage was major issue towards hospitality industry. For example, Catering industry is typical industry that was struggling through COVID-19. Waiters and dishwashers, as relatively basic occupations, generally have low income, high work intensity and little space for promotion, making the catering industry less attractive to young people. Especially by the end of the year, the catering industry is the "hardest hit area" for the loss of front-line employees.

Not only the labor shortage, but also the expensive labor cost is also squeezing the profit margin of the service industry. The input price of the service industry is affected by the labor cost and the increase in the price of raw materials and energy, and has maintained an upward trend for 17 consecutive months, with a significant increase in November 2021, the highest since June 2021. In November 2021, although the charge price of the service industry rose for the third consecutive month, the increase fell back. Since November 2020, the input price index of the service industry has continued to be higher than the charge price index, and the survival pressure of enterprises in the service industry has become prominent.

In addition to the pain points of the service industry, the risk of crowds gathering under the pandemic, pandemic restrictions on the movement of people, and the tide of employees returning home at the end of the year have further highlighted the difficulty of employment in the service industry.

"Robots ease the workforce crunch of the hospitality Industry"

Despite the looming annual labor shortage, several restaurant owner are not alarmed. Multiple restaurant found the solution of using "special servers" to resolve their labor shortage issues.

They are graciously greeting customers at the door of the restaurant, bringing guests in and recommending special dishes and membership discounts, and humming a song and shuttling between tables to deliver meals. This is the restaurant marketing service robot Lucki from ORION STAR. It "delivers meals during busy hours and attracts customers during leisure hours" to solve the meal delivery and marketing needs of catering enterprises. It can deliver 400-600 dishes per day, which means that the original work of 2-3 full-time runners can be solved by only one robot, and there is no need to worry about the employee turnover at the end of the year.

Moreover, due to the high mobility of waiters in the catering industry, it is difficult to cultivate skilled workers, and many shop assistants who are not proficient in their own products and services. Fortunately, Lucki can provide support for service specialization through customized Q&A and industry Q&A configuration. For example, when a customer asks "what kind of meat is the soup dumpling inside?", it can introduce it by voice.

Not only restaurants, customers coming in and going out of the hotel are overwhelming for the staffs. So AI Greeting Robot Mini is the answer to this problem. It answered various questions raised by the customers, such as "Where is the bag check?" "where is the elevator?". The screen on the Mini would display the information that the customer needs to inquire on timely manner, which greatly reduce the repetitive workload for the hotel staffs. 

It's adorable and small, but powerful. Mini can provide services such as active welcome, inquiry service, road guidance, sing, dance and smart face expression.

AI Greeting Robot in the Office Building

In the front desk of the office building, the "Super Staff" ORION STAR Robot is on duty, which also alleviates the pain point of labor shortage and high labor cost. Whether it’s a customer visit or a job seeker coming for an interview, or courier to deliver items, you only need to enter your name, mobile phone number and relevant information on the robot to quickly identify and register. In addition, the robot can also link with IOT equipment such as access control and gates to undertake various human and administrative reception tasks such as interviews. The data shows that a robot can save an average of 0.7 manpower on average at the front desk of an enterprise, and the cost is only 35% of the traditional human cost.

"The Recognition of ORION STAR Technology" 

Today, whether you walk into an exhibition hall, a hotel or trade show, there always been an ORION STAR robot providing you with a guided tour. Data shows that there are nearly 30,000 robots on duty, serving nearly 10,000 customers, with an average daily voice interaction frequency of more than 15 million and a total number of served person-time of more than 300 million.

Why OrionStar Robot can be recognized by so many enterprises in the service industry. In addition to being able to work 24/7 hours, reducing costs and increasing efficiency, strong voice interaction is also an important factor for customer recognition from the perspective of underlying technical support. For the service industry, the communication skills of staff are essential. At the voice interaction level, Orion Star robot has three major advantages:

Accurate recognition: Industry-leading recognition accuracy in noisy environment, 6-microphone ring array, 5-meter radio range, and 94% recognition rate in 75dB noise environment.

Smooth communication: At present, the Greeting Robot have landed in more than 20 scenes. With abundant knowledge base of industry scenes and over 15 million daily voice interaction frequency, Greeting Robot have a 100% correct reply rate of tens of thousands of general chats. Recently, Greeting Robot has added a powerful encyclopedia function, and the Q&A interactive function has been further enhanced, whether it is famous sentences, synonyms, sentences, garbage classification, idiom dictionary, history and translation, it can answer the questions of users anytime and anywhere.

Standard explanation: A robot will not be affected by emotion and can achieve consistent service state. With Greeting Robot, customers are no longer troubled by high personnel turnover and training cost. Managers can customize the question and answer settings, standardize the content of the robot question and answer according to the actual use scene, and achieve the unification of service standards; based on the interactive ability of question and answer generalization, the Greeting Robot can answer tricky questions fluently to improve service satisfaction.

From restaurants and hotels to hospitals and enterprise reception desks, more and more ORION STAR robots will improve service experience and better meet the people's living and working needs. At the same time, they will continue to explore new models and enrich new formats to bring more development opportunities for themselves.

Credit:

https://en.orionstar.com/company/132.html