Get In Touch
888-987-7838
info@orionstarusa.com
Follow our Socials!
LOCATION
Chamblee, GA
Alpharetta, GA
LUCKI MODES USED
Delivery Mode
Collection Mode
Customer Story
Since 2017, Food Terminal has been a prominent and esteemed culinary destination in Atlanta for authentic Malaysian cuisine that blends Chinese, Indian, Singaporean, and Thai flavors. The dining experience has an ambience of a upscale food hall. Food Terminal’s menu features a high variety of Asian street foods with heavy emphasis on Malaysian cuisine. Their mission is to bring the most authentic Asian-style street taste and experience to Atlanta, GA.
Fast forward to 2024, this culinary gem has earned a coveted spot in the Atlanta Michelin Guide and has expanded its reach with a total of four locations across Atlanta, GA. This expansion not only indicates the popularity and success of the restaurant but also highlight the increasing demand for their food. Food Terminal's stellar reputation continues to attract waves of patrons seeking an unparalleled Asian-style street taste and experience right in the heart of Atlanta, GA.
Why did Food Terminal want to adopt Lucki Robot?
The pandemic brought a unique set of challenges for Food Terminal. Hiring during this time became a major hurdle, leading to a dual challenge of adapting to the new normal and ensuring efficient service amidst staffing limitations. To cope with the increasing demand and maintain a positive customer experience despite their growing popularity, Food Terminal reached out to OrionStar USA, to have Lucki, Orionstar USA's robot server, at their Chamblee location.
How did Lucki work in Food Terminal?
In response to the challenges posed by the pandemic, Food Terminal decided to embrace technology to ensure operational efficiency. Lucki Robot from OrionStar USA emerged as the perfect solution. The ideal choice was Lucki Robot from OrionStar USA, boasting multiple built-in features like delivery, promotion, cruise, guidance, and collection modes. Food Terminal primarily utilized its delivery mode.
Considering the large size of Food Terminal's restaurant space, the restaurant strategically implemented two Lucki Robots into its workflow. These robots were assigned the crucial task of running food from the kitchen to the tables, working seamlessly alongside the serving staff. By integrating Lucki Robot into their operations, Food Terminal aimed to streamline the dining experience, enhance safety, and address the staffing challenges.
Outcome and Benefits
“ The Lucki robots really helped us get through a tough time and now we can‘t imagine working without the Lucki.“
Cece, General Manager
The decision to incorporate Lucki Robot proved transformative for Food Terminal. The robots quickly became an indispensable part of the restaurant's daily operations. They tackled the hiring challenges by efficiently handling food delivery.
Lucki Robot, on average, made at least 200 trips from the kitchen to the table per day, significantly reducing the workload on the serving staff. This allowed the servers to focus more on providing personalized and attentive customer service, creating a positive impact on the overall dining experience for both the customer and staff.
Encouraged by the success of implementing Lucki Robot at one location, Food Terminal expanded its use to its other branch in Alpharetta, Georgia. The robot servers seamlessly integrated into each restaurant, becoming an integral part of the brand's commitment to delivering exceptional service and authentic Malaysian cuisine.
The adoption of Lucki Robot not only streamlined operations during the pandemic but also contributed to increased efficiency and improved customer service. Food Terminal's success story demonstrates how embracing innovative solutions can lead to positive outcomes, even in the face of unprecedented challenges. The robots have become an essential and beloved component of the Food Terminal experience, showcasing the restaurant's dedication to providing a safe, efficient, and enjoyable dining atmosphere.
Share our news!
