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LOCATION
Kennesaw, GA
Sneville, GA
LUCKI MODES USED
Delivery Mode
Collection Mode
Promotion Mode
Customer Story
Since its establishment in 2004, I Luv Pho has earned its esteemed reputation in Atlanta, GA, emerging as a beloved and authentic Vietnamese culinary haven. Widely acclaimed for its delicious and freshly made pho noodles, the restaurant has triumphantly expanded its presence throughout the greater Atlanta area. Boasting multiple locations such as - Duluth, Doraville, Snellville, Buford, Roswell, and Kennesaw, I Luv Pho has become synonymous with an unparalleled dining experience that transcends expectations.
The Kennesaw branch, a testament to the restaurant's commitment to excellence, proudly reopened its doors in late 2022. Positioned strategically within the vibrant culinary landscape, this locale not only seeks to uphold the brand's storied success but also strives to elevate the overall customer experience. With a dedication to culinary artistry and a passion for providing an immersive and delightful dining journey, I Luv Pho continues to be a culinary gem in the heart of Atlanta, welcoming patrons to savor the essence of authentic Vietnamese cuisine in every bite.
Why did I Luv Pho want to adopt Lucki Robot?
As I Luv Pho Kennesaw entered a competitive market, the restaurant faced challenges in distinguishing itself from other pho noodle restaurant options. The management recognized the importance of customer satisfaction and reviews on platforms like Google. They were keen on finding innovative ways to not only provide excellent service but also create a unique and memorable experience for their customers.
How did Lucki work in I Luv Pho?
Upon its grand re-opening, I Luv Pho Kennesaw was anticipating a huge surge in both new and returning customers. Thus, introducing two Lucki Robots from OrionStar USA as a means of novelty and an extra helping hand to assist servers in managing the anticipated wave of customers. The Lucki robots were strategically employed to enhance the overall dining experience and set the restaurant apart from its competitors. The Lucki Robots were adeptly programmed to undertake the following pivotal roles:
- Serving Tasks: The robots were entrusted with the crucial responsibility of efficiently transporting food and beverages from the kitchen to customers' tables. Their advanced capabilities allowed them to carry multiple orders in a single trip, optimizing server time and enabling them to focus on providing exceptional customer service at the forefront.
- Menu Information Providers: As patrons waited in line, the robots offered a captivating glimpse into the diverse culinary offerings, ensuring an informed and engaging pre-dining experience.
- Interactive Customer Engagement: Lucki went beyond mere functionality by actively engaging with customers in a friendly and interactive manner. From playing promotional material to singing and entertaining patrons. Lucki created an engaging and interactive atmosphere for customers. While keeping hungry customers entertained, Lucki will play promotional material, sing, and interact to make the waiting experience enjoyable - fostering a positive and memorable atmosphere.
The introduction of Lucki Robot not only aligned with the restaurant's commitment to innovation but also aimed to create a buzz and positive word-of-mouth marketing. The robot was seamlessly integrated into the dining environment, serving as a unique feature that would encourage customers to share their experience.
Outcome and Benefits
Google Rating of 4.1 out of 5
The decision to incorporate Lucki Robot into the I Luv Pho Kennesaw experience proved to be a resounding success. The high average Google review rating of 4.1 stars out of 5 reflected the positive impact of the robot on customer satisfaction. What stood out in the reviews was the frequent mention of the robot, making it a distinctive and memorable aspect of the dining experience.
Customers appreciated the novelty and interactive nature of Lucki Robot, describing it as a fun addition to their visit. The robot became a talking point, not just within the local community but also on social media platforms. The "robot" label consistently emerged as one of the top mentions in I Luv Pho Kennesaw's reviews, contributing significantly to the positive perception of the restaurant.
Customer Quotes from Google Reviews:
- "Today was my first time going. Loved the robot server lol. Definitely will return soon!"
- "Very fresh tasting and a fun experience. The fact a robot brings your food is fun for all ages!"
- “Overall it was good and we even got to see the cool robot waiter bring us drinks. I would def go back again.”
The success of Lucki Robot in enhancing customer experience and generating positive reviews played a pivotal role in I Luv Pho Kennesaw's continued growth and success in the competitive Atlanta restaurant scene. The strategic use of technology not only met the restaurant's goal of standing out but also contributed to building a loyal customer base that appreciated the innovative approach to dining.
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