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LOCATION
Norcross, GA
LUCKI MODES USED
Delivery Mode
Customer Story
Since 1986, Thai Norcross has been a cherished culinary destination in Atlanta, GA. It has stood the test of time and won the hearts of locals with its authentic Thai cuisine. For over three decades, this restaurant has been consistent and beloved for its delicious offerings for both long-time patrons and those discovering its flavors for the first time.
Thai Norcross is popular for both dine-in and take-out, offering its delightful Thai dishes to accommodate various preferences. Whether patrons prefer to enjoy the warm ambiance of the restaurant or savor their favorite meals in the comfort of their homes, Thai Norcross caters to the diverse needs of its customers.
With a stellar reputation for delivering mouthwatering Thai dishes, Thai Norcross has become a go-to choice for locals seeking a delightful dining experience. The restaurant's popularity has not only been sustained by its loyal customer base but has also attracted new visitors eager to savor its renowned cuisine.
In response to the growing demand and to better serve its patrons, Thai Norcross took a significant step in 2022 by moving to a larger location. This expansion is a testament to the restaurant's success and its commitment to providing a welcoming environment for guests to enjoy the authentic and flavorful Thai dishes it is known for.
As Thai Norcross continues its culinary journey, it remains a beloved and thriving establishment in Atlanta, contributing to the rich tapestry of the city's diverse food culture. The adoption of technology for both dine-in and take-out services reflects the restaurant's dedication to staying ahead of the curve, meeting the growing demands of its customers, and simplifying operations to enhance the overall dining experience.
Why did Thai Norcross want to adopt Lucki Robot?
Thai Norcross, renowned for its popularity in both dine-in and take-out services, has always been committed to delivering the best possible service to its customers. However, the restaurant faced a challenge due to limited staffing resources. Managing a constant flow of orders for both dine-in and take-out, while simultaneously attending to the needs of in-house customers, required a streamlined and efficient approach.
The limitation on the number of servers made it challenging to have the entire team constantly shuttling between the pickup counter (also serving as the hostess stand) and the kitchen. The restaurant recognized the need for a dedicated staff member at the front of the establishment, ensuring a welcoming presence to greet and attend to the diverse needs of customers.
This is where Lucki Robot stepped in to address these operational challenges and simplify the restaurant's workflow.
How did Lucki work in Thai Norcross?
Thai Norcross strategically introduced one Lucki Robot from OrionStar USA to enhance the efficiency of servers and hostess, thereby streamlining overall restaurant operations. Positioned strategically within the establishment, Lucki Robot played a pivotal role in transporting take-out orders from the kitchen to the pickup counter. This strategic placement freed up the hostess to manage the hostess stand efficiently, focusing on greeting customers, organizing seating arrangements, and handling take-out order transactions with precision. By handling order transport, Lucki Robot significantly contributed to optimizing workflow at Thai Norcross, ensuring a seamless dining experience for both dine-in and take-out patrons.
Building on the success of this implementation, Thai Norcross recognized the potential for further improvement and decided to integrate a second Lucki Robot into their operations. This additional robot served as a food runner, assisting the servers in delivering dishes to the respective tables. This proactive step allowed Thai Norcross to harness the benefits of technology to an even greater extent, enhancing their service capabilities and maintaining their commitment to providing an exceptional dining experience.
Outcome and Benefits
The integration of two Lucki Robots into Thai Norcross has proven to be a revolutionary and highly successful addition to the restaurant's operations. With a thoughtful approach, the establishment strategically deployed one robot for handling to-go orders to the pick-up station and another for efficiently transporting food to tables. This deliberate strategy has not only enhanced the workflow but has also allowed servers and hostesses to redirect their focus toward delivering exceptional customer service.
The implementation of this advanced technology has brought about a transformative shift in operational efficiency. Servers, who initially harbored skepticism about the introduction of a robot into their workflow, quickly found that the robot's assistance significantly eased their workload. The ability of the robot to handle tasks such as transporting orders from the kitchen to the pick-up station and from the kitchen to the tables has proven instrumental in reducing the physical strain on servers.
The introduction of Lucki Robot not only aligned with the restaurant's commitment to innovation but also aimed to create a buzz and positive word-of-mouth marketing. The robot was seamlessly integrated into the dining environment, serving as a unique feature that would encourage customers to share their experience.
Beyond the operational benefits, the introduction of Lucki Robot has become a talking point among customers, fostering positive word-of-mouth marketing. The seamless integration of the robot into the dining environment has not only aligned with Thai Norcross's commitment to innovation but has also added a novel and futuristic element to the overall dining experience. The unique feature of having robots contribute to the service has become a distinctive aspect of the restaurant, encouraging patrons to share their positive experiences with friends and family.
In summary, Lucki Robot's incorporation into Thai Norcross has not only streamlined operations but has also positively impacted the working environment, customer satisfaction, and the overall reputation of the restaurant. The innovative use of technology has positioned Thai Norcross as a forward-thinking establishment within the competitive restaurant landscape.
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